FAQ

FREQUENTLY ASKED QUESTIONS

What will my returned document look like?

We use the track changes facility in Microsoft Word so that you can clearly see the suggested edits. You will then be able to accept or reject the changes. For Paraphrasing, suggested alternatives will be completely rewritten below each paragraph.

 

What is your turnaround?
Typically we would need 24 hours per 4000 words of Proofreading or 3000 words of Paraphrasing. If you have tight deadlines, we will do our best to meet them, however this may incur an express fee due to short notice or working outside of business hours.

 

Can I make a future reservation?
We welcome all future reservations. If you inform us of your upcoming work, including the length, deadline and service you will require, we will be able to reserve a proofreader for you.

 

Can I have a mixture of Proofreading and paraphrasing / rewrite services?
Yes, we are happy to accommodate requests for multiple services in one document. We ask that you highlight the text in different colours to indicate which service is needed. You will then be charged according to the number of words you have requested using each service.

 

How do I pay?
Proof Master is a registered company in the UK. We will not ask for your card details. Instead we use BACS transfers to take payment. Payment is taken in advance. Once the payment is cleared we will allocate your work to one of our qualified proofreaders. There is also an option to use PayPal however there is a small admin fee associated with this service.